Refund policy

Returns

Although every attempt has been made to accurately portray our products all crystals are unique and may differ slightly in colour, size or shape from the illustration shown. If you are not happy with an item you ordered please return it to us well packaged, in the same condition that you received it, within 7 days of receipt for a full refund. Return postage costs are not refundable.

Unfortunately, because of hygiene reasons, earrings cannot be returned to us unless faulty.

Please notify us that you are returning your crystals by emailing returns and then send to:

Krystal Magick 

47 Scaife Road, Bromsgrove. B60 3SH

Return of Damaged or Faulty Products

If an item has not been received,  is damaged on arrival or is found to be faulty please notify us within 24 hours by emailing Returns or by telephone on 07891 222978 and let us know the problem. Send your item back within 14 days and we will either replace the item or refund your money and refund your postage.